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Home » Exchange 2003 » Unable to mount any mailbox store in a storage group (event id 9518 + event id 454 + event id 494)

Unable to mount any mailbox store in a storage group (event id 9518 + event id 454 + event id 494)

yesterday one fo our servers got hang , so we had to hard restart the server

once the server got up again we found that all mailbox stores under one storage group failed to brign online

and we found that the below 3 event log appeared in the event viewer :

Event Type: Error
Event Source: ESE
Event Category: Logging/Recovery
Event ID: 494
Date:  6/24/2012
Time:  1:46:51 AM U
ser:  N/A Computer: server1
Description: Information Store (8676) Storagegroup1: Database recovery failed with error -1216 because it encountered references to a database, ‘G:\EXCHSRVR\StorageGroup1\MAilboxstore1.edb’, which is no longer present. The database was not brought to a Clean Shutdown state before it was removed (or possibly moved or renamed). The database engine will not permit recovery to complete for this instance until the missing database is re-instated. If the database is truly no longer available and no longer required, procedures for recovering from this error are available in the Microsoft Knowledge Base or by following the “more information” link at the bottom of this message.
————————————————————————————————-
Event Type: Error
Event Source: ESE
Event Category: Logging/Recovery
Event ID: 454
Date:  6/24/2012 Time:  1:46:51 AM
User:  N/A
Computer: server1
Description: Information Store (8676) storagegroup1: Database recovery/restore failed with unexpected error -1216.
————————————————————————————————-
Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 9518
Date:  6/24/2012 Time:  1:46:51 AM
User:  N/A
Computer: server1
Description: Error 0xfffffb40 starting Storage Group /DC=com/DC=domain/CN=Configuration/CN=Services/CN=Microsoft Exchange/CN=name/CN=Administrative Groups/CN=First Administrative Group/CN=Servers/CN=server1/CN=InformationStore/CN=storagegroup1on the Microsoft Exchange Information Store. Storage Group – Initialization of Jet failed.
————————————————————————————

we have tried to do soft recovery for mailbox store mailboxstore1 by running command eseutil /r “logbase” /l “Log path” /d “Database path”

but it failed and could repair the Database softly

the problem here was because the path of the DB and the path of the Logs wasn’t the same, so we moved the DB files to the same path as the logs and try the command one more time, and it success and could mount the all mailbox stores


11 Comments

  1. guto condela says:

    I’m having the same problem, and i’m not clear about the command:

    eseutil /r “logbase” /l “Log path” /d “Database path”

  2. JohnYassa says:

    what do you mean by you are not clear about the command ?

  3. guto condela says:

    logbase and log path

  4. guto condela says:

    please help, this’s the 4th day trying to solve it

  5. JohnYassa says:

    log path = the full path of the folder containing the logs “D:\Program Files\Microsoft\Exchange Server\V14\Mailbox\LDCMBX1_MB1”

    log base = you will find a file inside that path .chk “E01.chk” , the log base is the E01

    so the command for example will be as below:

    eseutil /r “E01” /l “D:\Program Files\Microsoft\Exchange Server\V14\Mailbox\LDCMBX1_MB1” /d “D:\Program Files\Microsoft\Exchange Server\V14\Mailbox\LDCMBX1_MB1”

  6. guto condela says:

    H:\PROGRA~1\Exchsrvr\bin>eseutil.exe /r “E00” /l “H:\Program Files\Exchsrvr\MDBD
    ATA” /d “H:\Program Files\Exchsrvr\MDBDATA”

    Microsoft(R) Exchange Server Database Utilities
    Version 6.5
    Copyright (C) Microsoft Corporation. All Rights Reserved.

    Initiating RECOVERY mode…
    Logfile base name: E00
    Log files: H:\Program Files\Exchsrvr\MDBDATA
    System files:
    Database Directory: H:\Program Files\Exchsrvr\MDBDATA

    Performing soft recovery…

    Operation terminated with error -515 (JET_errInvalidLogSequence, Timestamp in ne
    xt log does not match expected) after 3.16 seconds.

    H:\PROGRA~1\Exchsrvr\bin>

  7. guto condela says:

    when i run the soft recovery, the eseutil, returned me:

    Operation terminated with error -515 (JET_errInvalidLogSequence, Timestamp in ne
    xt log does not match expected) after 3.16 seconds.

  8. JohnYassa says:

    what is the size of the DB

  9. guto condela says:

    i have two db’s there,
    first priv1.edb (43,9MB),
    second pub1.edb(17MB)

    • JohnYassa says:

      you can try the below
      1- enable circular logging on the failed DB
      2- dismount the DB
      3- move all the logs to another folder except (E01.chk – *.jrs – *tmp.log)
      4- do a hard repair on the DB (eseutil /p “Database path”) for example: eseutil /p “D:\Program Files\Microsoft\Exchange Server\V14\Mailbox\LDCMBX1_MB1\database.edb”
      5-defrag the database eseutil /d “D:\Program Files\Microsoft\Exchange Server\V14\Mailbox\LDCMBX1_MB1\database.edb”
      6- try to mount the database and feed me back

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