From zero to Dynamics 365 developer.
Structured, hands-on CRM training built from real government-scale implementations — not slideware. Learn plug-ins, JavaScript, FetchXML and Power Platform the way they are actually used in production.
Senior Microsoft Dynamics 365 CRM Developer
5+ years in Dynamics 365 and 7 years in software development, delivering enterprise CRM and Power Platform solutions for UAE government and private-sector clients — including the Abu Dhabi Social Support Authority, the Department of Health Abu Dhabi and Fawry.
What I do
End-to-end Dynamics 365 delivery, from discovery to go-live support.
Dynamics 365 implementation
Full-lifecycle CE implementations: entity modelling, forms, views, business process flows and security architecture tailored to your operating model.
Plug-in & workflow development
C# plug-ins and custom workflow assemblies that enforce business rules, validate data and automate processes at the platform level.
Power Platform solutions
Power Apps, Power Automate flows and Power BI dashboards that extend CRM across the business without heavy custom code.
Systems integration
Secure, reliable integration between Dynamics 365 and external systems using the Web API, XRM SDK and middleware.
Data migration
Planned, validated migrations and bulk updates via the XRM SDK, with reconciliation and rollback strategy built in from the start.
Reporting & dashboards
FetchXML, SQL and SSRS reports plus in-CRM dashboards that give leadership real operational visibility.
Career timeline
Every role below is backed by an official experience letter, published on the certifications page.
CRM Consultant
Cloud Technologies LLC · Client: Abu Dhabi Social Support Authority
Delivering the Tamam social support platform and marriage loan automation. Dynamics 365 customization, plug-ins, JavaScript, and data migration through the XRM SDK.
Senior Associate Consultant
TechVista Systems · Client: Department of Health Abu Dhabi
SME on site across requirements, configuration and upgrades. Custom entities, workflows, dashboards and SSRS reporting, plus third-party integrations.
Microsoft CRM Support Engineer
Fawry · Cairo, Egypt
Workflows, plug-ins and entity customizations for the largest e-payments provider in Egypt, including on-premise deployment and user training.
CRM Developer
Skill Hub · Cairo, Egypt
Dynamics 365 implementations end to end: scoping, workflows, plug-ins, documentation and client reporting.
Full-Stack Developer
Lamp · Egypt
Desktop and Flutter mobile applications alongside responsive websites and prototypes.
Selected projects
Government and enterprise CRM systems delivered end to end.
Tamam — Social Support Platform
ADSSA. Citizen platform for social support applications, integrated with Dynamics 365 across the full lifecycle.
Marriage Loan Automation
ADSSA. End-to-end automation of the marriage loan process: integration, data flow and approvals.
Health Sector CRM
Department of Health Abu Dhabi. Custom entities, workflows, dashboards and SSRS reporting.
Payments CRM
Fawry, Egypt. Workflows, plug-ins and entity customizations for a leading e-payments provider.
Pharma CRM Suite
Pharma, Global Pharma and Impress Pharma. Dynamics 365 for distribution and field operations.
Coaching Platforms
80/20, Kuncoaching and the Arab Coach Foundation. CRM and web for member management.
Recognised for the work, not just the code.
Awards, national events and conference floors from seven years of delivery.
CRM training programs
Practical, project-based Dynamics 365 training drawn from real government implementations.
Fundamentals
CRM concepts and the Dynamics 365 ecosystem
- What CRM is and why it matters
- CRM concepts and business value
- Sales module walkthrough
- Customer Service module
- Marketing module
- Overview of the Dynamics 365 ecosystem
Developer Track
Hands-on Dynamics 365 development
- Everything in Fundamentals
- Plug-in development in C#
- Custom workflow assemblies
- JavaScript form scripting
- FetchXML and SSRS reporting
- Solution management and ALM
Enterprise & Power Platform
Architecture, integration and real project work
- Everything in Developer Track
- Power Apps and Power Automate
- Dataverse architecture and security
- Systems integration and Web API
- Data migration with the XRM SDK
- Real project simulation with code review
Let us talk
Available for consulting engagements, CRM training programmes and senior roles in the UAE. I reply to every message personally, usually within 24 hours.