About
Senior Dynamics 365 CRM Developer
Senior Dynamics 365 CRM Developer with 5+ years in Dynamics 365 and 7 years in software development, delivering enterprise CRM and low-code solutions for UAE government and private-sector clients, including the Abu Dhabi Social Support Authority, the Department of Health Abu Dhabi, and Fawry. Subject Matter Expert (SME) in Dynamics 365 customization, plug-in and workflow development, Power Platform, OutSystems, data migration, and systems integration, turning complex business requirements into scalable, secure solutions for digital transformation programs.
Experience
CRM Consultant
Cloud Technologies LLC — Abu Dhabi, UAE | Aug 2024 – Present
Client: Abu Dhabi Social Support Authority (ADSSA)
• Customize and extend Dynamics 365 (forms, views, entities, relationships, mappings) supporting citizen social-support
services; streamline architecture to reduce workflows and plug-ins.
• Develop plug-ins enforcing business rules and data validation; implement JavaScript on Load, Save, and OnChange form
events.
• Build dashboards and reports with FetchXML, SQL, and SSRS; lead data migration and bulk updates via the XRM SDK.
• Configure security roles, business units, and teams across environments in line with government security policies.
• Customize the Sales module (leads, accounts, contacts, opportunities) and related custom entities to match government
business processes.
• Debug and troubleshoot issues across plug-ins, JavaScript, and integrations, ensuring system stability and rapid resolution of
production incidents.
Tamam — a digital platform for submitting and managing social support applications, integrated with Dynamics 365 to streamline the application lifecycle and improve operational efficiency.
Tamam Marriage Loan Integration — a CRM-based solution automating the marriage loan process end to end, covering integration, data flow and business process automation.
Senior Associate Consultant (Client: Department of Health Abu Dhabi)
TechVista Systems — Abu Dhabi, UAE | Aug 2022 – Aug 2024
• Deployed on-site at the Department of Health Abu Dhabi (2022–2024) as SME across technical requirements, configuration,
user requirements, and upgrades.
• Led client analysis sessions for new CRM implementations; extended the platform with new entities, forms, workflows,
dashboards, and SSRS/FetchXML reports.
• Developed custom workflow assemblies and delivered data migration and integration with external and third-party systems.
• Identified and integrated third-party applications to enhance the CRM ecosystem; performed testing of configurations and
customizations.
• Configured security roles and policies across development, test, and production environments.
• Designed business processes and integrations between Microsoft Dynamics CRM and other enterprise applications.
Microsoft CRM Support Engineer
Fawry — Cairo, Egypt | Nov 2021 – Jul 2022
• Provided design guidance and requirements gathering for mid- to large-sized Dynamics 365 projects at Egypt’s leading e
payments provider.
• Developed workflows, plug-ins, and entity customizations; designed, tested, and deployed solutions on client premises and
trained end users.
• Met with clients to define project scope; prepared technical documentation and presented progress reports to customers.
• Monitored newly deployed systems post-go-live and resolved production issues to ensure stable, uninterrupted operation.
CRM Developer
Skill Hub — Cairo, Egypt | Oct 2020 – Nov 2021
• Scoped and delivered Dynamics 365 implementations end to end: workflows, plug-ins, entity customizations, documentation,
and client progress reporting.
• Designed, tested, installed, and monitored new systems on client premises; organized training for end users and consultants.
Full-Stack Developer (Back-End & Front-End)
Lamp — Egypt | Jan 2019 – Aug 2020
• Developed desktop and Flutter mobile applications (Doctor, Nursery, and Courses apps) alongside responsive websites,
mock-ups, and prototypes; participated in code reviews with development teams.
• Created visually appealing, responsive sites with user-friendly navigation as a freelance web developer.
Services
What I Do
Portfolio
Selected Projects
Tamam — Social Support Platform
ADSSA — citizen platform for social support applications on Dynamics 365.
Marriage Loan Automation
ADSSA — automated the marriage loan process end to end.
Health Sector CRM
DoH Abu Dhabi — custom entities, workflows, dashboards and SSRS reports.
Payments CRM
Fawry, Egypt — workflows, plug-ins and entity customizations.
Pharma CRM Suite
Pharma, Global Pharma, Impress Pharma — D365 for distribution and field ops.
Get in Touch
Let’s Talk
Training
CRM Training Programs
Fundamentals
CRM concepts and the Dynamics 365 ecosystem
7
/ Days- What CRM is and why it matters
- CRM concepts and business value
- Sales module walkthrough
- Customer Service module
- Marketing module
- Overview of the Microsoft Dynamics 365 ecosystem
Developer Track
Hands-on Dynamics 365 development
4
/ Weeks- Everything in Fundamentals
- Plug-in development in C#
- Custom workflow assemblies
- JavaScript form scripting: OnLoad, OnSave, OnChange
- FetchXML and SSRS reporting
- Solution management and ALM
Enterprise & Power Platform
Architecture, integration and real project work
8
/ Weeks- Everything in Developer Track
- Power Apps and Power Automate
- Dataverse architecture and security roles
- Systems integration and the Web API
- Data migration with the XRM SDK
- Real project simulation with code review